Frequently Asked Questions

Here are some of the most frequent questions we get form our clients:

Do you need artwork approval for my order?

Yes, all orders must get artwork approval before we start production.  Please double check all artwork before approving it. Once your artwork is approved we will print as is and we cannot be held responsible for any errors you overlooked. Spelling errors are the number one causes of artwork-related problems so please triple check your spelling. We will not be held responsible if you approve artwork without seeing or receiving a mockup.

What image formats do you prefer?

We always prefer the highest resolution possible and primarily like to use vector files like AI, EPS and SVG file formats. 

Sometimes high resolution JPG, PNG and TIF files can work out depending on your image but we currently only accept AI, EPS and SVG files as ready to go images for Screen Printing
.

 

If we digitizng your image for embroidery we can use most file formats including JPG, PNG, TIF, AI, EPS and SVG

 

If you need us to rasterize or modify a JPG, PNG, TIF or PDF file then may be additional fees depending on how complicated your design is.

JPG or PNG is suitable for all over print or the printed graphic tee and there are no additional fees for those formats.

Do I need a high res image to make the best quality print?

Vector images like AI, EPS and SVG file formats are high quality design files that are infinitely scalable and preferred for all of our custom printing options.

 

To ensure the best quality of your custom logo or design printed on a shirt we need high resolution images.  

If you're using JPG, PNG or TIF files please make sure that your image is  300 dpi.  Anything below that will print blurry and pixelated images.

Try setting your camera or phone to it’s HD photo setting if you’re having a hard time figuring out how to get 300 dpi.

If you scan in a photograph please make sure you're scanning it at 300 dpi

 

Can you print a shirt from an image I have screenshot on my phone?

Using the screenshot function on your phone is only creating an image with 72 dpi and a small pixel ratio.  This unforunately  produces a very low res image that is not suitable for screen printing, vinyl or direct to garment printing

 

How long does it take to custom screen print my order?

Must have a minimum of 24 items.  We can screen print on most garments.  Orders will not be started until we receive payment on your invoice.  Once the invoiced is paid we will order your shirts which takes 1-3 business days to receive.  Orders will be finished and available for pickup 7-14 days after the invoice is placed.  If we need to ship it we will have to add 3-5 business days for you to receive on top of the production time.  If you need a rush order please let us know in your email.

How long does it take to custom embroider my order?

Please allow 7-14 business days for embroidery orders. 

 

Typically our embroidery production schedule is full so it may take two weeks to finish your project.

 

There is no minimum garment requirement for embroidery orders.  Getting text embroidered doesn’t cost extra but all original artwork has to be digitized for embroidery so we have to pass the $35 digitize fee off to you.  Once the artwork is digitized we can embroider as many items as you want whenever you want without having to pay the fee again.

How long does it take to make a custom vinyl order?

Vinyl is good for same day and next day printing.  Only flat designs will work so these work really well for text and numbers.  It is also good for flat logos.  We can vinyl multiple colors onto a shirt which will include additional fees to cover the cost of our premium vinyl material.

This vinyl is tough and built to stand against the test of time.  No need to worry about your vinyl lettering falling apart on you after just a few washes.  It is rated for 50+ washes and will continue to hold up for years.

How long does it take to make a custom direct to garment order?

Our direct to garment printer has got you covered.  We can print any design or photo on practically any shirt.  We can print an unlimited amount of colors with this method without any extra cost to you.  This method works best with white shirts.  If we use any other color shirt we have to pre-treat it so there will be a white residue on the shirt but will come out on first wash

This shirt prints within minutes so this is also a very good method for same day and next day printing.

Can I get a shirt made in 1 day?

If you’re looking to get a one or a few shirts we do have same day printing options available including vinyl, sublimation and direct to garment.  In order to assure same day printing we suggest that you arrive in our store as early as possible so a representative can confirm we can print same day.  Same day pick up may not be available depending on our production schedule so please confirm with an associate.

Why haven't I received my order?

If we shipped out a package and you haven’t received it within 3-7 business days then please call us:707.639.4152 or e-mail us: makeit@ohshirtyeah.com so we can help track your order down.  

Can I get help with my design?

Most design questions can be answered by our service representatives.
Email us at 
makeit@ohshirtyeah.com and send over your design so we can help answer any questions you may have about your custom logo or design.  

Can you design a shirt or logo for me?

Oh Shirt Yeah charges a $50 design fee per shirt design.  If you need us to design you a logo there may be additional fees depending on how complicated your design is.

How can I pay for my custom apparel order?

Online: 
You can pay for your custom apparel orders from the comfort of your own home via e-mail through our trusted partner InvoiceASAP, our invoicing and payments solution.

Over the phone:
We can take your debit and credit card payments over the phone by calling: (707) 639-4152

Cash:
We accept cash in store.

 

Credit Cards:
We accept Visa, MasterCard, American Express and Discover.

 

Checks:
We accept most checks in store.

 

How long will it take to recieve my order via snail mail?

Orders typically take about 17-20 days from artwork approval to produce and arrive on your doorstep. 

 

If you need an ordered rush shipped there will be additional fees that apply.  

 

If you need rush shipping please let us know when first placing your order so we can plan around our production schedule accordingly.

How much do you charge?

The price of the order is determined by three things.  The product you select, the total number of colors needed for printing and the quantity of your order.

 

Other factors such as personalization or special requests also affect the cost. An example of personalization would be individual names or numbers.

 

Savings tip: The best way to reduce the cost per item is to increase the quantity of your order. We will work to customize your order to maximize savings.

Can you send me a sample?

If you need a blank garment sample of a product before ordering give us a call: 707-639-4152 or e-mail us: makeit@ohshirtyeah.com and one of our service representatives will be happy to arrange a shipment of sample shirts for a small fee.

What happens when I place an order?

Each order is reviewed by a specialist at Oh Shirt Yeah to make sure your design is perfect and ready for print.

 

To make sure you are happy with the finished product we will review your design and fix common problems including alignment, contrast, line thickness, and more.

 

For orders of 12 or more items, you’ll get an email with a picture proof and details of any corrections before we process your order.

Can you print or embroider on my supplied garment?

Oh Shirt Yeah recommends all products to be purchased for printing through our vendors. We will not be responsible or liable for any damage caused to any products we embellish that are purchased outside of our vendor list. 

 

All fabric is different so we only recommend brands that we've printed or supplemented on and trust.  

You can supply your personal garments at your own risk.  

What is your return policy?

ALL SALES ARE FINAL

Items can not be returned or exchanged for a credit or a refund.  If you have a problem with a custom order please call or email us and let us know what happened.  We will correct our mistakes on a case by case basis.

Is there screen printing near me?

If you're living in Vacaville, Fairfield, Suisun, Dixon or any other part of Solano County than Oh Shirt Yeah is your local custom screen print shop.  We also service San Francisco, Bay Area and Sacramento and can ship anywhere within the United States. 

Is there embroidery near me?

Oh Shirt Yeah is your local embroidery shop servicing Vacaville, Fairfield, Suisun, Dixon and the rest of Solano County.  We also embroider for our clients from Sacramento, San Francisco the Bay Area and any of the other 50 states in the USA